Panasonic Safety Notice

Panasonic Safety Announcement for Preventing Spontaneous Battery Ignition in its Toughbook CF-AX Series, CF-SX Series and CF-C2 Series

Panasonic Corporation is issuing a safety announcement related to the Toughbook CF-AX Series, CF-SX Series and CF-C2 Series.

We are currently developing a software that can be downloaded directly onto the Laptop PC which diagnoses and controls the state of the battery to avoid ignition risk. This software will be provided in June. Please note that we will not replace the batteries in the above models. Until this software is available, as an interim measure to reduce the risk of incidents, we request that you enable the charging control utility.

The charging control utility limits the charging capacity to 80% to prevent increases in internal pressure, and to lower the risk of an accident occurring. It is equivalent to the economy (eco) mode / high temperature mode setting on personal computers. Due to this charging control, the battery operating time will be 80% of what it was previously.

Please check whether your product is one of those affected from the chart below. If your product is affected, we must unfortunately request that you set the charging control utility at your earliest convenience.

PRODUCTS AFFECTED IN THIS SAFETY NOTICE:

Laptop – PC Model

  • CF-AX2 / AX3 Series
  • CF-C2 Series
  • CF-SX Series

IF YOU HAVE ONE OF THE LAPTOP PCs IMPACTED BY THIS SAFETY NOTICE, YOU SHOULD IMMEDIATELY TAKE THE FOLLOWING STEPS:

Type of Action:

Step 1:

Reduce the risk of accidents by enabling the charging control utility until the battery diagnosis/control software is available.

Step 2:

Once the battery diagnosis/control software is completed in June, we will guide you through the downloading and installation process.

If you have purchased a Panasonic CF-AX Series, CF-SX Series and CF-C2 Series in the European Economic Area (EEC), please contact us immediately to receive the new charging control utility. You may contact us by the following method:

Email: toughbookbattery.helpdesk@eu.panasonic.com

Please see the instructions below to determine whether your Laptop PC is affected by this safety notice.

We sincerely apologise for any inconvenience caused by this notification. Panasonic is committed to offering the highest quality products and superior customer service.

Thank you for your cooperation and understanding.

HOW TO IDENTIFY THE MODELS AFFECTED

Check the model of your computer (see diagram below)