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URGENT: VOLUNTARY BATTERY RECALL

Panasonic Toughpad FZ-G1 Battery Pack Recall – 2nd Notice

As a result of Panasonic’s ongoing commitment to improving our products and services, we have recently identified some issues involving the Panasonic Toughpad FZ-G1 tablet in certain user scenarios, incorporating battery packs that are specified below. It is apparent in certain usage scenarios that the battery pack of the tablet could overheat and ignite, causing a fire hazard.

Using the instructions in this notice you can determine if your product is within the scope. Once you locate the model number of your FZ-G1 tablet, and the model number of your battery pack please compare them with the below list of affected products.

PRODUCTS AFFECTED IN THIS RECALL NOTICE:

Tablet PC:

In combination with either of these two Battery Pack model numbers:

FZ-G1A series FZ-VZSU84U
FZ-G1B series FZ-VZSU97U
FZ-G1C series  
FZ-G1F series  
FZ-G1J series  
FZ-G1K series  
FZ-G1L series  
FZ-G1M series  
FZ-G1N series  

 

ROOT CAUSE ANALYSIS: 

The root cause of this issue is contamination inside the battery cells. When batteries covered under this recall notice are used in environments with wide temperature variation, a short circuit can occur inside the cell that can cause overheating and ignition.

IF YOU HAVE ONE OF THE FZ-G1 TABLETS IMPACTED BY THIS RECALL, YOU SHOULD IMMEDIATELY TAKE THE FOLLOWING STEPS:

Step 1: 

Step 2:

Please contact Panasonic as listed below to obtain a replacement battery. Replacement batteries will start to ship June 1st 2017.

New firmware is available. This firmware will employ new battery charge controls.

The new firmware will employ 3 control mechanisms that control the charging of the battery.

Any one of the controls can disable the battery charging process to minimise the risk of overheating and ignition.

If you purchased a Panasonic FZ-G1 tablet in the European Economic Area (EEC) with the following model numbers (FZ-G1A, FZ-G1B, FZ-G1C, FZ-G1F, FZ-G1J, FZ-G1K, FZ-G1L, FZ-G1M, FZ-G1N) in conjunction with the FZ-VZSU84U/ FZ-VZSU97U battery pack, please contact us immediately to receive a new battery and firmware. You may contact us through the following method:

Email: toughbookbattery.helpdesk@eu.panasonic.com

 

Please see the below instructions on how to determine if your tablet is affected by this recall.

How to identify the models affected: Customers can check the model number of the FZ-G1 and Model number of their battery packs to determine whether they are included in the recall. 


 

TO REMOVE THE BATTERY PACK FROM THE TABLET, PLEASE FOLLOW THE STEPS BELOW.

  • Please ensure FZ-G1 tablet is powered off
     
  • Unplug any external power source
     
  • Undock from desktop port replicator or vehicle docking station if applicable
     
  • Unlock the battery pack as shown in Fig 1
     
  • Lift battery pack from top end as shown in Fig 2

 

 

Applicable battery pack model numbers include: 
FZ-VZSU84U/ FZ-VZSU97U

  • How to identify the model number on the battery:

 

 

We sincerely apologise for any inconvenience caused by this notification. Panasonic is committed to offering the highest quality products and superior customer service.
 

Thank you for your cooperation and understanding.